Privacy Policy

1. Introduction

Pine Court is committed to handling personal information with care, discretion, and honesty. This policy explains what information we collect, how we use it, and the rights you have in relation to it. It applies to all interactions with Pine Court — including enquiries submitted through our website, phone conversations, and information shared during residency arrangements. We operate in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong.

2. What Personal Data We Collect

We may collect the following types of personal information:

• Name, phone number, and email address (from contact form submissions or enquiries)
• Information about a prospective or current resident's preferences and needs
• Information provided by family members or representatives
• Technical data collected via cookies (see our Cookie Policy)

We collect only what is genuinely needed. We do not collect sensitive medical data through this website.

3. How We Use Your Information

Personal information collected through this website or by phone is used to:

• Respond to enquiries about our residential arrangements
• Arrange visits or trial stays
• Communicate information about Pine Court that may be relevant to your situation
• Maintain records related to residency arrangements
• Improve how the website functions, using aggregated and anonymised data

We do not use your data for unsolicited marketing. We do not sell personal information to third parties under any circumstances.

4. Legal Basis for Processing

We process personal data on the basis of your consent (when you submit a contact form or communicate with us directly) and where processing is necessary to fulfil a service arrangement you have requested. We retain data only for as long as is reasonably necessary — typically no longer than 24 months after last contact, unless a residency relationship continues.

5. Data Sharing

We do not share personal information with other organisations for commercial purposes. Information may be shared with: our internal team members who are directly involved in your enquiry or residency; or, in limited circumstances, with statutory bodies where there is a legal obligation to do so. Any such sharing is handled with appropriate care and in line with the Ordinance.

6. Data Security

We take reasonable steps to protect personal data from unauthorised access, loss, or disclosure. Our website uses HTTPS, and access to stored information is restricted to authorised staff. In the unlikely event of a data breach that may affect your rights, we will notify you promptly and appropriately.

7. Cookies

Our website uses cookies to understand how it is being used and to improve your experience. For full details on what cookies we use and how to manage your preferences, please refer to our Cookie Policy.

8. Your Rights

Under the Personal Data (Privacy) Ordinance, you have the right to:

• Request access to the personal data we hold about you
• Request correction of any inaccurate data
• Withdraw consent where processing is based on consent
• Object to particular uses of your data
• Lodge a complaint with the Office of the Privacy Commissioner for Personal Data (PCPD) if you believe your data has been mishandled

To exercise any of these rights, please contact us at [email protected].

9. Children and Minors

Our services are intended for adults and their families. We do not knowingly collect personal data from individuals under 18 years of age through this website.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

11. Changes to This Policy

We may update this policy from time to time. Significant changes will be noted on this page with a revised date. Your continued use of our website after any update constitutes acceptance of the revised policy.

12. Contact for Privacy Matters

If you have any questions about this policy or how your data is handled, please reach out:

• Email: [email protected]
• Phone: +852 2593 4718
• Address: 73 Cheung Sha Wan Road, Sham Shui Po, Kowloon, Hong Kong